Refund & Cancellation Policy

1. Introduction & Nature of Services

This Refund and Cancellation Policy (“Refund Policy”) sets forth the terms and conditions governing the cancellation of orders, issuance of refunds, and handling of billing adjustments on Filedge (accessible via filedge.pro and dash.filedge.pro), a technology platform developed, owned, and operated by Cybzilla Systems Private Limited (CIN: U72900KA2023PTC170000, hereinafter referred to as “Cybzilla”, “Company”, “we”, “us”, or “our”).

Filedge connects users and businesses with independent third-party professionals—including Chartered Accountants (CAs), Company Secretaries (CSs), Cost Accountants, and practicing Advocates (collectively, “Professional Partners”). Because compliance, corporate registration, tax filings, and legal services require substantial human expertise, preliminary statutory document verification, and direct disbursements to regulatory government bodies, refunds are strictly evaluated based on the current execution stage of the order at the time the cancellation request is formally recorded.

2. Fee Components: Professional Fees vs. Statutory Disbursements

When an order is placed on Filedge, the fee charged may comprise two distinct elements:

1. Platform & Professional Service Fees: Consideration for technological infrastructure, vault storage, customer support, and the professional advisory, drafting, and review time expended by our assigned Professional Partners. All service fees displayed on Filedge are flat, transparent, and inclusive of applicable Goods and Services Tax (GST).
2. Statutory Government Fees & Out-of-Pocket Disbursements: Fees paid directly to government portals or regulatory bodies (such as Ministry of Corporate Affairs ROC filing fees, state stamp duties, Digital Signature Certificate issuance tokens, IP India Trademark official application fees, and government late filing penalties/challans).

Statutory Fee Exclusion: Any statutory government fees, challans, or stamp duties that have already been remitted, generated, or paid to government portals on behalf of the customer are completely non-refundable under any circumstances, as regulatory authorities do not grant refunds for filed applications.

3. Stage-Based Cancellation & Refund Schedule

Filedge enforces a strict milestone-driven workflow. Your eligibility for a refund depends directly on the status of your order in our database at the exact moment your cancellation request is received:

4. Special Situations & Service-Specific Terms

4.1 Government Rejections & Objections

Regulatory outcomes are determined solely by government examiners and statutory bodies. Filedge and its Professional Partners cannot guarantee approvals that depend on statutory discretion:

• Company / LLP Name Rejections: If the proposed company name is rejected by the Central Registration Centre (CRC) of the MCA due to trademark conflicts or phonetic similarities with existing entities, no refund will be issued. However, Filedge facilitates re-submission of alternative names without charging additional professional fees, subject to government portal resubmission rules.
• Trademark Examination Objections: An objection issued under Section 9 or Section 11 of the Trade Marks Act, 1999 is a standard regulatory milestone and does not constitute a service defect. Refunds are not issued for examination reports or third-party oppositions. Guidance and response drafting are provided in accordance with the selected plan features.
• GST / ITR Inquiries & Notices: Rejections or scrutiny notices arising from pre-existing taxpayer deficiencies, non-matching Form 26AS/AIS records, defective client accounting records, or physical verification issues at business premises do not warrant a refund.

4.2 Inaccurate or Misleading Client Information

If an application is delayed, rejected, penalized, or cancelled as a result of fraudulent, forged, expired, or inaccurate documents, or due to a customer’s failure to provide mandatory OTPs (Aadhaar OTP, GST portal OTP, MCA verification OTP) in a timely manner, Cybzilla Systems Private Limited and the assigned Professional Partners shall bear no liability, and no refund shall be payable.

4.3 Client Inactivity & Abandoned Orders

Where an order remains pending because the client fails to upload mandatory documents, respond to compliance clarifications, or approve draft filings within thirty (30) calendar days of placing the order:

• The order status shall be moved to On Hold / Inactive.
• The client shall not be entitled to a cash refund.
• The net amount paid shall be converted into Platform Credit, valid for six (6) months from the date of order placement, which may be redeemed against any other service offered on Filedge.

5. How to Initiate a Refund Request

To request a cancellation and refund, you must follow the formal platform procedure:

1. Via Dashboard (Recommended): Navigate to your Receipt / Order Overview section in your user account at dash.filedge.pro, click on “Request Refund”, select the applicable reason, and submit the request.
2. Via Written Email: Send an email from your registered account email address to support@filedge.pro with the subject line “Refund Request - [Order ID]”, detailing the specific grounds for your request.

Please Note: Oral communications, phone inquiries, or preliminary WhatsApp chats do not constitute a formal refund request. A refund request is officially logged only once submitted via the portal or received at our support email desk.

6. Review, Approval & Credit Note Issuance

Upon receipt of a refund request:

• Audit & Verification: Our administrative compliance team reviews the order timeline, files verified by the assigned professional, and any gateway records within two (2) business days.
• Processing Hold: An active refund request immediately places a hold on further filing processing to prevent accidental portal submissions.
• Issuance of GST Credit Note: In accordance with Section 34 of the Central Goods and Services Tax Act, 2017, upon approval of any full or partial refund, Cybzilla Systems Private Limited shall generate a formal, numbered Credit Note (e.g., CN/26-27/XXXXXX) netting off the original tax invoice. The credit note is transmitted to your registered email and permanently stored in your account vault.

7. Payout Mechanism & Timelines

• Mode of Refund: All refunds are processed strictly through the original payment method used during checkout (Credit Card, Debit Card, Net Banking, UPI, or Bank Transfer). In compliance with anti-money laundering (AML) guidelines, refunds cannot be diverted to third-party accounts or alternative beneficiaries.
• Processing Window: Once approved, the gateway refund instruction is triggered within three (3) business days.
• Settlement Timelines: Funds typically credit back to the customer’s account within five (5) to seven (7) banking business days, depending on the issuing bank’s clearance cycles and the payment aggregator (Razorpay).

8. Chargebacks & Payment Disputes

We encourage our customers to reach out to our dedicated support desk to resolve any billing discrepancy or dissatisfaction amicably. If a customer initiates an unnotified chargeback or bank payment dispute:

• The order and all associated filings are immediately frozen.
• The customer’s workspace access may be temporarily suspended pending resolution of the dispute with the banking aggregator.
• Cybzilla Systems Private Limited will submit all timestamped access logs, uploaded documents, communications, and audit trails to the payment gateway and acquiring bank to contest fraudulent chargebacks.

9. Contact & Support Escalations

If you have questions regarding this Refund Policy or wish to track the status of an existing refund request, please contact our support desk: